How the business actually talks to its customers, what it will never say, and which of its competitors it keeps sounding like by accident. Done once, at the start.
- You give
- An hour, and access
- You get
- A short voice guide
- Takes
- Week one
A calendar built around what is actually happening — offers, seasons, new services — rather than a grid of generic posts. You approve it before anything is made.
- You give
- What's coming up
- You get
- A calendar to approve
- Takes
- Last week of each month
Graphics designed, captions written, scheduled and published. Comments and messages watched so questions get answered while the person is still interested.
- You give
- Photos, when you have them
- You get
- Posts, scheduled
- Takes
- Through the month
What landed, what did not, and what we are changing next month. Honest about the months that do not move — social is slow, and a report that always looks good is not a report.
- You give
- Twenty minutes on a call
- You get
- A short monthly report
- Takes
- First week of the next month